FAQS

 T: +1 (800) 828-3792
E: info@furnishplus.ca

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 Free standard shipping
on all orders in Canada.

 Live chat support
24/7 support.

Refunds Policy

We will issue refunds only via the payment method used for the original purchase. If, for any reason, the original payment method cannot be used, store credits will be issued which will be equal to the amount that was to be refunded. Up to 4 business days may be required for the credit to appear. Furnish Concept Plus will not be liable for third party costs.

If the returns are received after 30 days have passed from the receipt date and/or the items have not been received in their original condition, refunds will not take place.

Shipping charges are non-refundable. Charges incurred for White Glove Delivery, Express Shipping or Standard Shipping cannot be refunded. We cannot refund non-stock items, polycarbonate items or lighting. For special and custom order furniture, we don’t provide refunds or exchanges.

Return Policy

Contact us within three days of the receipt if you change your mind about your order. A restocking charge will be deducted from the refund. The charge is 15% of purchase price. The customer is liable for the outbound and the return shipping costs in the case of exchanges and refunds. Shipping costs may be applicable on new items. The customer is liable for arranging return shipments that are based on buyer’s remorse.

The returns must be received by us in the original packaging and condition within 30 days of the receipt’s date. Items which are not returned in the original condition will not be refunded. We will only issue refunds via the same method used in the original purchase. When the original payment method is no longer available, store credits will be issued equal to the refund amount.

Service charges for Transfer Fees, Standard Shipping and White Glove Delivery are not refundable. Special order and custom order furniture are not eligible for exchanges or returns. We encourage our customers to conduct a thorough examination of all items upon delivery. Custom orders, non-stock items, polycarbonate items and lighting are non-refundable and non-returnable.

Order Cancellation

Orders whose shipping have already been arranged or if 24 hours have elapsed after the order placement, you will need to pay 15% handling fee on requesting cancelation. If the order has left the warehouse already, the cancellation will be subject to the costs of reverse logistics, if any, along with the 15% handling fee.

A 15% administrative fee may also be charged for custom orders which are cancelled after 24 hours. If the materials has been prepared already then the deposit amount will be forfeited

It is possible that the details of an order are such that it needs the definitive response of the customer for order competition. If the customer cannot be reached or is incapable of responding within 30 days from the first attempt at contact or if Furnish Concept Plus cannot fulfill the order for whatever reason, the said order will be cancelled. The customer will be refunded in full.

Furniture Order Processing Time

For items in stock, orders are processed within 1 to 6 business days. The delivery company will create a shipping order for picking up the items and provide a tracking number. We will provide you the tracking number and additional tracking information via email in 1 to 4 business days.

Discounts and Coupons

You can use a maximum of one coupon or avail of one discount for each order. Designer or Trade discount cannot be used for items on sale. Coupons and store credits can be applied only to Furnish Concept Plus items. They cannot be used for accessory or accent items and shipping charges.

If a discount or coupon was not applied on the order, Furnish Concept Plus must be notified within 24 hours of the same. Otherwise, the discount or coupon will not be adjusted or added.

Delayed Delivery Service

It is possible that there is a particular timeframe during which you might not be able to take the delivery. In such cases, you must inform us at +1-800-828-3792 before you place your order so that the possibility of a delayed delivery can be discussed.

If you learn of a timeframe problem after the order has been placed, you must inform us of the same before it is shipped. We may be able to offer temporary storage. However, storage fees will be charged on a day-to-day basis which you will be liable for. If you wish to change the consignee, you must provide written notice of the same 5 business days before shipment takes place.

If you are unreachable via phone/email or are unable to or unwilling to take delivery of the order after 30 days of our efforts to inform you of the delivery, you will forfeit the order and any balance paid. Furnish Concept Plus has the final discretion on how to handle the items.

Policy for Custom Orders

A 50% production deposit is required to start production for any custom orders. Once production has started, the deposit becomes non-refundable due to incurred production costs.

All mentioned lead times for production and delivery are estimates. In the exceedingly rate case of a custom order taking more than 16 weeks from the deposit date, the customers have the right to cancel said order and be eligible for a full refund. However, orders submitted on and during 26th December to 26th March will have an estimated lead time of 16 to 20 weeks because of seasonal holidays.

We cannot guarantee that custom orders can be modified once submitted. Charges are applicable in case production modifications occur.

The customers’ credit cards will be charged automatically for outstanding payments as per our Store Policy. Such payments include but not limited to remaining balances and overdue invoices for custom orders. The balances will be charged as soon as the order arrives at port.

The Furnish Concept Plus Guarantee is applicable for custom orders only in cases of damages or defects. Buyer’s Remorse is not valid for the return and refund on custom orders.

If the customer does not take delivery of the item within a period of 30 days after being contacted that it is ready for shipment, the customer will be liable to pay charges warehouse storage. If the customer is unreachable after 30 days of our efforts to inform of delivery, the customer will forfeit the paid non-refundable deposit. In such a case, Furnish Concept Plus has the complete discretion on how the said items will be handled.

Special Orders

Tulip Dining Tables and Side Tables

  • Do note that a unique device will be fitted to our Oval Marble Tulip tables. Called Tip n Tell indicator, it will inform you if the crate was tipped during transit.
  • If you find any blue beads located in the arrow head’s clear portion, please examine the table top fully before signing.
  • On noting damage, accept the delivery while signing ‘damaged upon arrival’.
  • File a claim along with photographs.
  • If one part has been structurally damaged while the other one is fine, please accept the part which is undamaged and refuse the damaged part.
  • If you refuse pieces which are undamaged, you will be liable for all the costs of redelivery such as storage fees.

Order Status

In order to view the status of your order, you need to login to the site with the registered email address and your password. Once logged in, you can view your order history, view tracking information, print receipts and view other details relevant to your orders. You can also email us info@furnishplus.ca or call us at +1-800-828-3792.

Shipping Methods

Furniture Transit Times and Delivery Options for Continental U.S. and Canada

The delivery estimates are provided on good faith only. The actual delivery times may differ. Customers must be present so as to accept the delivery as and when it takes place during a 4-hour period. This timeframe will be scheduled and is when the carries will arrive. Furnish Concept Plus cannot be held liable for any damage, loss or costs that are incurred due to shipping or delivery delays.

Please note that we are unable to provide shipping to post office boxes. Additional items cannot be added for shipping once the shipment has been set for an order. Extra costs may be incurred if you want weekend delivery.

Standard Shipping

Approximately 6 to 17 business days are needed for transit. This shipping includes delivery to the threshold. The threshold is the first dry area such as a garage that the carriers will find at the customer’s location. For high-rise buildings, this can be the service or the lobby area. If you have shipped with a small parcel carrier or UPS, a signature will be needed upon delivery. For Canada, Standard Shipping will deliver the order to the curb-side. It will be the customer’s responsibility to remove the item from the truck and take it inside.

White Glove

Approximately 6 to 17 business days are needed for transit. For white glove shipping, you get a delivery appointment. Additionally, the item can be delivered inside the building for up to 2 flights of stairs along with placement. The assembly and the removal of big packaging materials are also included. Do note that assembly is not provided for shelving units such as bookshelves.

Shipping Charges

We are offering “Free Shipping” on all order. All Transfer Fees and Shipping Charges become non-refundable as soon as the items leave our warehouse. This is binding even if the shipments turn out to be defective or damaged. If any extra charges are incurred by the delivery company, they will have to be paid by the customer. Such charges include but not limited to remote postal or zip codes, missed or attempted deliveries, storage fees, weekend delivery, extra delivery services and any other potential charges that are associated with the order. Changes to the products or order cannot be made once the order has been set for shipping.

It is the responsibility of the customers to keep track of their orders from the shipment to the delivery. Additional duties and charges may be applicable upon delivery for our Ferm Living products that are being shipped to Canada.

Shipping Terms for White Glove

As soon as the order goes to the shipment phase, an upgrade to the White Glove Shipping will cause the customer to incur a significant surcharge. Customers should understand that such an arrangement will create delays in the shipping times.

White Glove Shipping is available to select locations in Canada. It is available all over the U.S. Contact our customer service to determine the eligibility of your area for this service.

What is the level of "Free Shipping" on all order?

Free Standard Shipping* on all order.

Standard Shipping* is to curbside only. Most drivers will assist you placing your items in your first dry covered area such as a carport or garage. We do not offer delivery during weekends.

How will I know when my order will be delivered?

Once your order is ready, we will email you with all the tracking details. You will be able to track your delivery online or by phone. If you order is shipped by the truck delivery, our customer service team will call you prior to make an appointment. You can also indicate special delivery instruction in your “Note to Seller” section upon check out or contact us directly.

Where do you ship from?

We ship form couple warehouses in Canada to reduce transit time and overall cost of delivery.

If you are ordering from within Canada or USA, your order will be shipping out from our warehouse in Richmond BC.

Our Warranty

The Furnish Concept Plus Limited Warranty

What Is Covered Under This Warranty: This warranty will cover all manufacturing defects in the furniture provided by Furnish Concept Plus.

  • The Length of Coverage: The warranty comes into effect from the delivery date. It lasts up to 5 year on any structural failures of solid wood or metal from residential and non-commercial usage. The limit is 5 year on any failures related to workmanship and soft parts caused during non-commercial residential usage.

 

  • Effects of Warranty: Furnish Concept Plus will provide the replacement parts for the 5 year warranty without any charge with the lead time ranging from 6 to 12 weeks. Any shipping and/or labor charges on these parts will be transferred to the customer. In the case of 5-year warranty, Furnish Concept Plus will provide the reimbursement for local repair charges under two conditions. The first condition is that Furnish Concept Plus will have to approve the repair service quote. The second condition is that Furnish Concept Plus does not guarantee work performed by local repair services. Furnish Concept Plus cannot be held liable for further compensation if the repair work is dissatisfactory.

 

  • What Is Not Covered By This Warranty: This warranty does not provide cover to paint, marble, fabric, leather, foams, fibreglass, veneers, coating, and plywood materials. Furniture provided by Furnish Concept Plus which has not been explicitly specified as suitable for use outdoors are not covered for any defects or damage arising out of such use. Any issues caused by misuse, other abuse or acts of God are not covered. Incidental and consequential damages cannot be recovered by this warranty. The warranty damage is automatically terminated if the furniture is transferred or sold.

 

  • How To Avail Service Under This Warranty: To become eligible for service via this warranty, you have to complete our claims process as has been described in our Store Policy. This includes complete documentation of the claim and support by means of photographs and/or video.

 

  • Applicability of State Law:Under this warranty, you get specific legal rights. You may have other rights that vary between states.

If you have questions pertaining to our warranty, you can email us or contact us at +1-800-828-3792.

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