Refunds Policy

We will issue refunds only via the payment method used for the original purchase. If, for any reason, the original payment method cannot be used, store credits will be issued which will be equal to the amount that was to be refunded. Up to 4 business days may be required for the credit to appear. Furnish Concept Plus will not be liable for third party costs.

If the returns are received after 30 days have passed from the receipt date and/or the items have not been received in their original condition, refunds will not take place.

Shipping charges are non-refundable. Charges incurred for White Glove Delivery, Express Shipping or Standard Shipping cannot be refunded. We cannot refund non-stock items, polycarbonate items or lighting. For special and custom order furniture, we don’t provide refunds or exchanges.

Return Policy

Contact us within seven days of the receipt if you change your mind about your order. The customer is liable for the outbound and the return shipping costs in the case of exchanges and refunds. Shipping costs may be applicable on new items. The customer is liable for arranging return shipments that are based on buyer’s remorse.

The returns must be received by us in the original packaging and condition within 15 days of the receipt’s date. A 10% repackaging fee is applicable to any items that are not returned in their original packaging. Items which are not returned in their original condition will not be refunded. We will only issue refunds via the same method used in the original purchase. When the original payment method is no longer available, store credits will be issued equal to the refund amount.

Service charges for Transfer Fees, Standard Shipping and White Glove Delivery are not refundable. Special order and custom order furniture are not eligible for exchanges or returns. We encourage our customers to conduct a thorough examination of all items upon delivery. Custom orders, non-stock items, polycarbonate items and lighting are non-refundable and non-returnable.

[Disclaimer] Please check your parcel for damages, if any, upon receipt. If you see damages, it would be ideal to take a picture of the damaged box and item, and to report the damage to us or to reject the order altogether depending on the damage. Contact us immediately if this issue arises. Furnish Concept Plus cannot take responsibility for any damages if the above actions were not taken. Please note that the damaged item should be sent back to our warehouse inside the same package that you receive the products in. Therefore, please keep the package till you make sure the item is undamaged.

Order Cancellation

Orders whose shipping have already been arranged or if 24 hours have elapsed after the order placement, you will need to pay 15% handling fee on requesting cancelation. If the order has left the warehouse already, the cancellation will be subject to the costs of reverse logistics, if any, along with the 15% handling fee.

A 15% administrative fee may also be charged for custom orders which are cancelled after 24 hours. If the materials has been prepared already then the deposit amount will be forfeited

It is possible that the details of an order are such that it needs the definitive response of the customer for order competition. If the customer cannot be reached or is incapable of responding within 30 days from the first attempt at contact or if Furnish Concept Plus cannot fulfill the order for whatever reason, the said order will be cancelled. The customer will be refunded in full.

Furniture Order Processing Time

For items in stock*, orders are processed within 1 to 6 business days. The delivery company will create a shipping order for picking up the items and provide a tracking number. We will provide you the tracking number and additional tracking information via email in 1 to 4 business days.

*Note: Please enquire via our online chat to check if/when your desired item is in stock and is ready for shipment.

Discounts and Coupons

You can use a maximum of one coupon or avail of one discount for each order. Designer or Trade discount cannot be used for items on sale. Coupons and store credits can be applied only to Furnish Concept Plus items. They cannot be used for accessory or accent items and shipping charges.

If a discount or coupon was not applied on the order, Furnish Concept Plus must be notified within 24 hours of the same. Otherwise, the discount or coupon will not be adjusted or added.

Delayed Delivery Service

It is possible that there is a particular timeframe during which you might not be able to take the delivery. In such cases, you must inform us at +1-800-828-4000 before you place your order so that the possibility of a delayed delivery can be discussed.

If you learn of a timeframe problem after the order has been placed, you must inform us of the same before it is shipped. We may be able to offer temporary storage. However, storage fees will be charged on a day-to-day basis which you will be liable for. If you wish to change the consignee, you must provide written notice of the same 5 business days before shipment takes place.

If you are unreachable via phone/email or are unable to or unwilling to take delivery of the order after 30 days of our efforts to inform you of the delivery, you will forfeit the order and any balance paid. Furnish Concept Plus has the final discretion on how to handle the items.

Policy for Custom and Back Orders

Payments for all orders are processed fully and within 24-48 hours of them being placed.  A 40% production deposit is required to start production for any custom or back orders. Once production has started, the deposit becomes non-refundable due to incurred production costs. Therefore, any cancellation after commencement of production would only be eligible for a 60% refund.

All mentioned lead times for production and delivery are estimates. In the exceedingly rate case of a custom or back order taking more than 16 weeks from the deposit date, the customers have the right to cancel said order and be eligible for a full refund. However, orders submitted on and during 26th December to 26th March will have an estimated lead time of 16 to 20 weeks because of seasonal holidays.

We cannot guarantee that custom and back orders can be modified once submitted. Charges are applicable in case production modifications occur.

The customers’ credit cards will be charged automatically for outstanding payments as per our Store Policy. Such payments include but not limited to remaining balances and overdue invoices for custom and back orders. The balances will be charged as soon as the order arrives at port.

The Furnish Concept Plus Guarantee is applicable for custom and back orders only in cases of damages or defects. Buyer’s Remorse is not valid for the return and refund on custom and back orders.

If the customer does not take delivery of the item within a period of 30 days after being contacted that it is ready for shipment, the customer will be liable to pay charges warehouse storage. If the customer is unreachable after 30 days of our efforts to inform of delivery, the customer will forfeit the paid non-refundable deposit. In such a case, Furnish Concept Plus has the complete discretion on how the said items will be handled.

Special Orders

Tulip Dining Tables and Side Tables

  • Do note that a unique device will be fitted to our Oval Marble Tulip tables. Called Tip n Tell indicator, it will inform you if the crate was tipped during transit.
  • If you find any blue beads located in the arrow head’s clear portion, please examine the table top fully before signing.
  • On noting damage, accept the delivery while signing ‘damaged upon arrival’.
  • File a claim along with photographs.
  • If one part has been structurally damaged while the other one is fine, please accept the part which is undamaged and refuse the damaged part.
  • If you refuse pieces which are undamaged, you will be liable for all the costs of redelivery such as storage fees.


We reserve the right to terminate your account and restrict your use of this site if we have reason to believe you have violated any of these terms and conditions.

Order Status

In order to view the status of your order, you need to login to the site with the registered email address and your password. Once logged in, you can view your order history, view tracking information, print receipts and view other details relevant to your orders. You can also email us or call us at +1-800-828-4000.

Shipping Methods

Furniture Transit Times and Delivery Options for Canada

The delivery estimates are provided in good faith only. The actual delivery times may differ. Customers must be present so as to accept the delivery as and when it takes place during a 4-hour period. This timeframe will be scheduled by the carriers and is when the carriers will arrive. Furnish Concept Plus cannot be held liable for any damage, loss, or costs that are incurred due to shipping or delivery delays.

Please note that we are unable to provide shipping to post office boxes. Additional items cannot be added for shipping once the shipment has been set for an order. Extra costs may be incurred if you require weekend delivery.

Standard Shipping

Approximately 6 to 17 business days are needed for transit. This shipping includes delivery to curbside only. Curbside delivery is delivery to the sidewalk in front of your house or building. It will be the customer’s responsibility to bring the item inside your house/building/unit. Inside delivery is delivery inside a dry area such as a garage and, for high-rise buildings, the service or the lobby area. In the case of an inside delivery whether requested prior or at the time of delivery, a surcharge is applicable which will be transferred onto the customer. Signatures are required upon delivery.


Approximately 6 to 17 business days are needed for transit. For white glove shipping, you get a delivery appointment. Additionally, the item can be delivered inside the building for up to 2 flights of stairs along with placement. The assembly and the removal of big packaging materials may also be included depending on the carrier. Do note that assembly is not provided for shelving units such as bookshelves.

Shipping Charges

All Transfer Fees and Shipping Charges become non-refundable as soon as the items leave our warehouse. This is binding even if the shipments turn out to be defective or damaged. If any extra charges are incurred by the delivery company, they will have to be paid by the customer. Such charges include but not limited to remote postal or zip codes, missed or attempted deliveries, storage fees, weekend delivery, extra delivery services and any other potential charges that are associated with the order. Changes to the products or order cannot be made once the order has been set for shipping.

It is the responsibility of the customers to keep track of their orders from the shipment to the delivery.

Shipping to Remote Location in Canada: Remote locations include postal codes that are difficult to serve. Examples are: Locations far from shipping hubs, locations rarely served by our LTL carriers, and so forth. Please enquire via our online chat to verify your postal code.

Free Shipping does not include shipping to remote areas. “Remote” areas are but not limited to any addresses within the Territories, Newfoundland and Labrador, New Brunswick, Prince Edward Island, St. John’s, and parts of Ontario and Quebec. If your shipping address is deemed “Remote”, a  surcharge will be applicable. Please note that the surcharge is quoted by the carrier and with respect to your shipping address. Please enquire via our online chat to verify if your shipping address is deemed remote.

Shipping Terms for White Glove

As soon as the order goes to the shipment phase, an upgrade to the White Glove Shipping will cause the customer to incur a significant surcharge. Customers should understand that such an arrangement will create delays in the shipping times.

White Glove Shipping is available to select locations in Canada. Contact our customer service to determine the eligibility of your area for this service.

What is the level of "Free Shipping" on all order?

Free Standard Shipping is to curbside only. Some drivers might assist you placing your items in your first dry covered area such as a carport or garage. We do not offer delivery during weekends.

Free Shipping does not include shipping to remote areas. “Remote” areas are but not limited to any addresses within the Territories, Newfoundland and Labrador, New Brunswick, Prince Edward Island, St. John’s, and parts of Ontario and Quebec. If your shipping address is deemed “Remote”, a  surcharge will be applicable. Please note that the surcharge is quoted by the carrier and with respect to your shipping address. Please enquire via our online chat to verify if your shipping address is deemed remote.

How will I know when my order will be delivered?

Once your order is ready, we will email you with all the tracking details. You will be able to track your delivery online or by phone. If you order is shipped by the truck delivery, our customer service team will call you prior to make an appointment. You can also indicate special delivery instruction in your “Note to Seller” section upon check out or contact us directly.

Where do you ship from?

We ship form couple warehouses in Canada to reduce transit time and overall cost of delivery.

If you are ordering from within Canada, your order will be shipping out from our warehouse in Vancouver BC.


Free shipping does not include shipping to remote areas. We will notify the customer over email if there are any shipping surcharges applicable. Please note that such surcharges are as per the carrier and are transferred onto the customer since they are not covered under our free shipping policy. Our carriers will make every attempt possible to accommodate customer requests for delivery dates and times, but reserve the right to refuse specific days of the week based on availability and routing.

Where do you ship to?

We are currently shipping within Canada only.

Our Warranty

The Furnish Concept Plus Limited Warranty

What Is Covered Under This Warranty: This warranty will cover all manufacturing defects in the furniture provided by Furnish Concept Plus.

  • The Length of Coverage: The warranty comes into effect from the delivery date. It lasts up to 1 year on any structural failures of solid wood or metal from residential and non-commercial usage. The limit is 1 year on any failures related to workmanship and soft parts caused during non-commercial residential usage. Note that warranties are non-transferrable but exceptions might be considered on a case by case basis.


  • Effects of Warranty: Furnish Concept Plus will provide the replacement parts for the 1-year warranty without any charge with the lead-time ranging from 6 to 12 weeks. Any shipping and/or labor charges on these parts will be transferred to the customer. In the case of repairs, Furnish Concept Plus will provide the reimbursement for local repair charges under two conditions and only if they are within the first year of purchase. The first condition is that Furnish Concept Plus will have to approve the repair service quote. The second condition is that Furnish Concept Plus does not guarantee work performed by local repair services. Furnish Concept Plus cannot be held liable for further compensation if the repair work is dissatisfactory.


  • What Is Not Covered By This Warranty: This warranty does not provide cover to paint, marble, fabric, leather, foams, fiberglass, veneers, coating, and plywood materials. Furniture provided by Furnish Concept Plus which has not been explicitly specified as suitable for use outdoors is not covered for any defects or damage arising out of such use. Any issues caused by misuse, other abuse, or acts of God are not covered. Incidental and consequential damages cannot be recovered by this warranty. The warranty damage is automatically terminated if the furniture is transferred or sold.


  • How To Avail Service Under This Warranty: To become eligible for service via this warranty, you have to complete our claims process as has been described in our Store Policy. This includes complete documentation of the claim and support by means of photographs and/or video.


  • Applicability of State Law: Under this warranty, you get specific legal rights. You may have other rights that vary between states.

If you have questions pertaining to our warranty, you can email us or contact us at +1-800-828-4000.

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If you finance your purchase with PayBright Inc., and one or more items in your order have an extended ship date, your loan payment(s), including interest, maybe due before receiving your purchase.

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